FAQ
General
Fone-Central specializes in the sale of New and used smartphones and tablets. All of our products are working, factory reset, fully tested and carefully graded A+-C unless marked ‘New’.
Our office is open Monday to Friday from 09:00 until 17:30 and you can call us between those hours on 02072233336. We don’t have any of those automated phone services so you’ll get through to a real person, imagine that! Please quote your order number in any correspondence. If you’d prefer not to call you can email us at info@fone-central.com We always reply and endeavour to do so within 24 working hours. Before contacting, have a browse through the FAQs as they‘ll probably provide you with the info you’re looking for.
No Like most online retailers, we’re based in a warehouse rather than a shop so for safety reasons we can’t really allow viewings or collections. However, we’re really strict with our grading system and our dispatch is very quick. Collections can be made at our office location, please call in advance so that we can prepare the item for you.
Product
All of our items will include a charger and Usb cable if applicable. A new item comes with all original accessories.
All our grade New and A+ come with original boxes. The remaining grades (A.B+, B,C) please check the “Whats’s Included Section”.
All paperwork provided will have the IMEI number printed on it.
You can find this in the “What’s Included Section”
No. When our stock is received we fully test, grade and sell.
From the official Distributors for the Major Brands such as Samsung, LG, Nokia, Sony, Apple ETC
Yes a lot of our Stock has remaining Manfuacturer Warranty. To Check what warranty each product has – Please Refer to the “What’s Included Section”
As we have a large selection of products this is something that will not be feasible all the time. However if you get in touch with us, we will try our best to help process your query in good fashion.
We sell devices covering all the Major UK Networks. When using the product selection, pick the network that is available for that particular product. If the network your looking for, does not appear in the selection it means we do not have that devise in at the moment. But be sure to check again as we are always getting new stock all the time.
Yes it is possible, we have a paid service that can check whether or not your Devise is eligible for unlocking. If this is something you would like to do please get in touch with us.
EE locked products will certainly work with both an Orange and TMobile SIM. However, it’s not always certain that an Orange locked product will work with a TMobile SIM and vise versa. It’ll be worth contacting your network provider to see if this is the case.
No. We currently do not supply contracts, PAYG deals or SIM cards.
Buying
Yes you can, please get in touch us and ask for the Accounts Department explaining you wish to buy in bulk.
Making an order is easy. You can type the model you’re looking for in the search bar above or you can browse all of our stock using the filter on the left of the page.
You can view detailed information on the product you’re interested in by clicking the links in the product box; Grading Definitions, Product Information and Gallery. If the product is in stock, click on the grade you’d like and follow the instructions to create an account or log in and make the Payment. Make sure you select the network compatible with your SIM.
It's ok, we receive lots of stock on a continuous basis. We don’t order to demand and we receive stock on an “as and when” basis which means it’s difficult to pin point exactly when we’ll receive a specific product. We do have the facility to take pre orders, deposits or to hold stock for customers.
Sorry no. Payment is made via our website only. We accept all major credit and debit cards and PayPal.
You sure can! We now ship to Europe. Regardless of Brexit!
Postage
As we use Royal Mail Special Delivery, orders placed before 2pm on a Friday are only guaranteed to be delivered on the following Monday before 1pm. In our experience Royal Mail occasionally deliver on a Saturday however, this is not guaranteed. Royal Mail don’t deliver on Sundays or Bank Holidays. Delivery times vary for large orders and busy periods.
Orders placed before 12pm on a working day are shipped same day Via Royal Mail. Delivery times vary for large orders and busy periods. However if an order is placed via express delivery before 2pm on the same day will be shipped for guaranteed delivery the following working day before 1pm.
We use Royal Mail Special Delivery to dispatch our products in the UK and Royal Mail International tracked & Signed for European orders. Your delivery will be insured and delivery is very quick. Delivery methods may vary for larger orders.
As soon as your order is dispatched, we send tracking information to your email address.
Your tracking number is sent by email the second your order is dispatched. You'll usually receive the tracking details within 48 hours of placing the order.
If your order has been dispatched and you’ve received a Royal Mail tracking number you can find detailed information on the status of your delivery on the Royal Mail Track and Trace website . If your delivery has failed and you haven’t heard from Royal Mail, you’ll need to contact them and arrange redelivery or collection.
If you suspect that the package has been tampered with, you shouldn’t accept it from Royal Mail. If you believe the product has been damaged in the post, please follow the instructions on the rear of your delivery note regarding the returns process. We provide a prepaid Special Delivery returns envelope on request. We’ll issue a replacement upon receipt of the damaged handset subject to stock availability and we’ll handle any issues with the delivery service.
We certainly do! You can have your order delivered anywhere in Europe. We do not ship to PO boxes, drop shipping services or any other virtual mailboxes.
Returns
Please get in touch with us. You'll need your order number and the email address you used when creating the order.
Our Prepaid Enveloped are sent via Email, if you have not received one you can certainly request it again.
You can get in touch with us, and will send over our return details address.
Once we receive the item, it will go through our returns process which usually takes a maximum of 48 hours. Our Customer Service Team will be in touch with you with our findings and see whether you would like a refund, exchange etc.
Generally this is something we do not implement, However at our discretion and on a case by case basis we may allow this.
Account
Of course. Log in to your account.
Yes. Log in to your account and click ‘Edit Profile’.
Don’t worry. You can retrieve your password via email. Click on account and then click the Forgotten Password button. Follow the instructions and you’ll receive an email with your password.
