We aim to dispatch all orders within 1 working day of the order being received between Monday to Friday (excluding UK Bank holidays). You may cancel an order before it has been dispatched.
To guarantee that your order has been cancelled we would advise that you contact us via telephone or email firstname.lastname@example.org / 02072233336.
We aim to process all refunds or notify you if there are any issues withing 48 hours that a return is received (excluding UK Bank holidays), however please note that during busy periods this can take up to 72 hours.
If you have changed your mind for whatever reason we offer a 30 day returns policy from the date of purchase.
Items must come back exactly as sent out.
Ensure that the items (s) is in exactly the same condition as it was when received and that it has not been damaged whilst in your care.
Backup all the data from your handset, then factory reset and wipe your handset – ENSURE YOU REMOVE ANY SECURITY LOCKS – REFUNDS WILL NOT BE PROCESSED IF YOUR DEVICE IS LOCKED
Please note that failure to provide information on your returns Detailing the reason will result in a delay in processing your refund.
Carefully package your item including all accessories originally received and send it to the following address:
Web Returns Dept
250 York Road
Send via a secure tracked and insured service – please note that the item is your responsibility until it is safely received at our warehouse