Terms & Conditions

Cancellation

We aim to dispatch all orders within 1 working day of the order being received between Monday to Friday (excluding UK Bank holidays). You may cancel an order before it has been dispatched.

To guarantee that your order has been cancelled we would advise that you contact us via telephone or email info@fone-central.com /  02072233336.

Description

All of our products are graded and the cosmetic condition will be specified in the listing with a description of what to expect. Each product will match the description.

Reversing a Transaction

We take fraud or attempted fraud very seriously and work closely with PayPal and the authorities to ensure that this doesn’t occur. If upon thorough investigation, PayPal deem a transaction to be potential fraud then they may take the decision to either contact the buyer for more information or reverse the funds back to the originating funding source. We apologise for any inconvenience that this may cause but maintain that this is necessary to protect the safety of all eBay members.

Incorrect addresses

It is the buyer’s responsibility to ensure that the address which is entered into eBay is correct and full. We regret that we cannot change or amend the address after purchase and so please do not ask us to do so. If you contact us prior to dispatch with regards to an incorrect address then we will do our utmost to prevent the package being sent and we will offer you a full refund so you can repurchase with the correct details. However, if this is not possible then unfortunately, it would be up to you to arrange collection from the incorrect address.

If the address you have entered is undeliverable and the package is returned to us then the item will be held in lost property for a period of 30 days. If we are unable to achieve contact within this time-frame then the item may be disposed of.

PO Box

Due to the majority of our overseas delivery methods requiring a signature upon receipt, we regret that it is not possible for us to ship to a PO Box address. If we receive an order containing a PO Box address then we will contact you to advise that the transaction will be refunded. You will then be welcome to repurchase with a full and complete domestic or business address.

Customs Import Duties

The buyer is responsible for any import duties or tax relating to a purchase which is made. We do not have access to the import duty rates which relate to a particular Country, nor can we amend Customs or invoice information to suit.

Customers refusing to pay the relevant import duty and denying delivery taking place will not be refunded in any instance.

Delivery

Orders will be dispatched within Maximum 2 working days of confirmed payment. Products will be sent via a tracked Royal Mail or DPD service, including international orders.

Your eBay order will be updated with the tracking information and courier once it has been dispatched.

In the rare event an order doesn’t arrive, then we adhere to courier’s terms and we must notify the Courier within 14 days of a potential loss or damage of parcel / We must also confirm the loss or damage of the parcel via a claim form within 28 days from the dispatch day.

Any damages or loss must be reported within 24 hours of delivery.

Partial Refunds

Under no circumstances would we offer a partial refund upon receipt of a complaint in terms of functionality or cosmetic condition. If you are unhappy with the item you have received for any reason, please contact us within 30 days and return for a refund or exchange.

Data Loss

Fone-Central will not under any circumstances guarantee any data such as contacts, images, apps, etc will be retained during the repair process.

VAT and Invoice Requests

We sell our stock via the normal VAT scheme and also the Marginal VAT Scheme.

Majority of our stock are sold via the standard VAT scheme whereby the total price will include VAT. The invoice will show the VAT amount as a separate amount on the invoice which can be reclaimed if you are VAT Registered.

A small percentage of our stock, are sold under the Marginal VAT Scheme, unless otherwise stated.

These sales are subject to section 50A of the VAT Act 1994 and the VAT (Special Provisions) order 1995. A VAT Margin scheme applies, please check the listing for the applicable VAT scheme.

Marginal invoices will show total value inclusive of marginal VAT. If you are purchasing on behalf of a VAT registered company please note there is no VAT to be reclaimed.

If you would like a marginal invoice with our VAT information then this can be provided but please be aware the value of VAT will show as zero if the product(s) you have purchased were sold under the marginal scheme.

Buyer notes

Whilst we will endeavour to accommodate a buyer’s request, we are not obliged to and any request can be considered a change to the terms and conditions of the sale on the buyer’s behalf.

Registered Company No. 08012426

We reserve the right to amend our terms and conditions at any point without prior notice.