Warranty
What is covered?
If, in the rare event, your purchase fails to operate under normal use and service, due to defects in parts or workmanship, our warranty will cover the cost of parts and labour to either repair or replace your warranty return with a like for like model. Replacements will be issued in accordance with the specification of the handset returned.
Should there be any differences in make, model, colour, memory or network, then this will be agreed by both parties.
We aim to repair or replace all warranty returns within a reasonable time, but lead times will vary depending on the availability of stock and/or replacement parts.
What is not covered?
This is not an insurance policy and should we deem that any fault has occurred as a result of misuse; accidental, deliberate or water damage, then the warranty will be void and we will contact you with regards to this.
We do not cover defects and/or damage resulting from:
Normal wear and tear of the equipment or otherwise due to the normal ageing of the equipment, including battery deterioration.
Any disassembly, repair, altercation or modifications carried out by anyone other than Fone-central .
Misuse, abuse, negligence or an accident howsoever caused.
Improper testing, operation, maintenance, installation, or any alteration or modification of the product.
This warranty will not be available:
- a) if the serial number or warranty seal on the product is illegible, has been defaced or removed; or, b) without any proof of purchase.
We do not cover any phones for water damage; this includes phones which were rated as waterproof/water resistant when new. This is due to the rubber seals/waterproofing degrading over time and as a result we cannot guarantee that a second-hand phone’s seal will still be intact.
We do not cover consequential or incidental damages, including but not limited to; loss of use, loss of business, loss of profits, loss of data, any fees related to third party contracts, down-time and charges for time and effort.
Any third party attempt at repairing the handset will invalidate any returns period or warranty in place, which is why we strongly advise that any potential issue must be reported to us in the first instance and we will be able to advise further.
Fees & Charges
We have a Return to base warranty in place.
In all instances the buyer assumes responsibility for the return costs.
All handset returns are processed through our quality control process which is the same process that is used prior to any unit being dispatched. if a handset is deemed to be fully working condition we will deduct a charge of £4.99 from your refund to cover this cost.
If any of the Accessories that were sent out with the item are not returned with the Item then we will deduct £4.99 minimum from your refund to cover this cost.
If a handset is returned to us and is found to have a security lock in place which prevents our engineers from completing their tests, your refund will not be processed until this has been removed.
To do this we will either require you to provide us the details or in some instances this can be done remotely, however in all instances we will charge a restocking fee of £7.95 per unit once the security lock has been removed.
In the event that you do not provide the correct details or remove the security lock, your refund will be declined.
If our Quality Control process detects that your handset has undergone any attempt of a third party repair, software modification, no longer in its original condition or has been damaged whilst in your care, you will not be eligible for a refund.
If your item(s) is not eligible for a refund we will return it to you upon receipt of £9.95 for the return postage charge and processing costs, if funds are not received within 30 days your item(s) will be destroyed.
